Return and Refund Policy

 

Customer satisfaction is our #1 priority, so we have a very generous 7 days no-questions-asked return policy .

For Return & Exchange Send Request to our Support Team : support@ksmrindia.com

RETURN POLICY

1. We have a generous 7 days no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back. 
2. Please initiate returns by sending mail to support Team : support@ksmrindia.com  within 7 days from the date of receiving the product. Return request will not be accepted through any other medium like Facebook / Instagram chat/ WhatsApp chat or phone call.    
3. We will arrange for a courier to pick up the merchandise from your home. Customer is responsible for the cost of return shipping. 
4. Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. 
5. Refund for damaged item will be proceed only if you have a proof of package opening video.
6. Refund will be processed in the form of store credit that can be used for future purchases on our store. Sorry, no refunds back to bank account or credit card. 
7. Please allow 3-5 business days after the product is received back to our Wearhouse in Surat for processing of store credit. The store credit is valid for 1 year from the date of issue.
8. For wrong name and number KSMR India is responsible and you can request refund of customization charge by sending mail on support@ksmrindia.com. 
9. If you have any questions, you can contact us at support@ksmrindia.com.

Apart from condition reserved herein above, the following products shall not be eligible for return or exchange viz:

• Any product that exhibits physical damage to the product or is not in the original condition
• If the product is customized for you. (Note:- Any items like “Messi Argentina Jersey”, “Ronaldo Manchester United Jersey”, Etc. will be count in customized Jersey as it is customize after your order received to us)
• If the Return or Exchange is requested after 7 days of receiving the shipment. 
• Products that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  
• Multiple returns from the same customer are also not accepted within a short time frame. E.g. – customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.   
• Orders placed using store credit (either part or in full) are not eligible for return or exchange.
• Orders placed using store credit (either part of in full) are not eligible for any discounts.